Alisha Armstrong
Alisha Armstrong is the customer service general manager at Air New Zealand, who recently addressed an incident involving a customer left stranded in Brisbane due to a misunderstanding about kayak transport regulations. She expressed the airline's regret over the mistake and confirmed that they reached out to the affected customer to offer reimbursement and compensation for the inconvenience caused.
Not in the pool (under ¢1).
Recent news mentions
Customer care general manager Alisha Armstrong explained the responsibilities of third-party agents in notifying customers about flight changes.
Air New Zealand strike: Airline warns customers to check bookings made by travel agents
New Zealand· 2026-02-10
Alisha Armstrong, Air NZ general manager for customers, said the airline had since contacted Newrick to apologise.
Air New Zealand passenger stranded for 15 hours at Auckland Airport after diversionNew Zealand· 2026-01-16
Alisha Armstrong, the customer service general manager of Air New Zealand, apologized for the incident.
Air NZ leaves man stranded in Brisbane saying his kayak was too big to bring on boardNew Zealand· 2025-04-27