Alvin Lam

Alvin Lam is the head of the human resources department at RingCentral, a company that specializes in communication software. During the peak of the pandemic, he oversaw a significant expansion of the HR team to manage the increased demand for remote work solutions. However, in the past two years, he has faced challenges in maintaining staff levels, with the team size nearly halved. Lam has indicated that while he cannot reduce his team further at this time, advancements in artificial intelligence, such as the HR chatbot Ringo, may allow his department to sustain service levels despite potential future cuts.