Bronwen Auret

Bronwen Auret is the Chief Quality Assurance Officer at the Tourism Grading Council of South Africa, where she emphasizes the importance of visitor experience in driving tourism. In 2025, she highlighted the significance of confidence and renewal in the industry, noting that a safe and valued experience for travelers leads to them becoming ambassadors for South Africa. Under her leadership, the council celebrated 25 years of quality assurance, with a focus on promoting excellence across all sectors of the tourism market, balancing luxury with accessibility, and prioritizing sustainability and inclusivity as essential components of the grading process.