Coleen Trolove

Coleen Trolove is a Wellington-based plain-language trainer who specializes in internal communications and email etiquette. She advocates for the evolving nature of communication in the workplace, emphasizing that informal greetings like 'hey' are becoming increasingly common, especially among younger professionals. Trolove believes that allowing individuals to express their personalities in communication can foster warmth and humanity in professional interactions. Her work involves training organizations on effective communication while acknowledging the changes brought about by modern messaging platforms.