Devia

Devia is a 32-year-old resident of West Jakarta who utilizes Transjakarta as her primary mode of transportation. She values the affordability and predictability of the bus service, which helps her save approximately Rp 174,000 per month on transport costs, allowing her to allocate those funds towards essential household needs. Devia emphasizes the challenges of using ride-hailing services, particularly their fluctuating costs, and appreciates the convenience of living near a bus stop that eliminates additional transport expenses.