Estuardo Ligorría

Estuardo Ligorría is the Regional Vice President of Operations for Telus Americas, where he emphasizes the importance of English language proficiency in the competitive field of BPO and contact centers. He highlights that clients can choose call centers from around the globe, making it essential for Guatemalan workers to meet high standards in English fluency to secure employment opportunities. Ligorría advocates for the development of both language skills and interpersonal abilities among candidates to succeed in this dynamic industry.