Evan James

Evan James is the head of retail operations at Watercare, a water supply company in Auckland, New Zealand. He has been in the news recently due to issues with smart water meters that have caused billing discrepancies for customers, including zero-fee bills and unexpected high charges. James addressed the situation by explaining that the faulty meters eventually stop sending data while still recording water usage, leading to higher 'catch-up' bills. He has publicly apologized for the inconvenience caused to customers and discussed the company's efforts to offer payment options to alleviate the financial impact of these billing issues.