François Boileau
François Boileau is the Taxpayers’ Ombudsperson of Canada, responsible for ensuring that taxpayers' rights are upheld and that their complaints about the Canada Revenue Agency (CRA) are addressed. He conducted a months-long investigation into the CRA's implementation of new filing requirements for bare trusts, culminating in a report that highlighted significant issues with the law's complexity and the CRA's administration of the rules.
Not in the pool (under ¢1).
Recent news mentions
Taxpayers’ Ombudsperson François Boileau praised the CRA for the new initiatives.
CRA announces call-centre hires, online help for locked accounts to improve service
Canada· 2025-09-19
Taxpayers’ Ombudsperson François Boileau says the CRA's long wait times are a well-known issue and his office is currently monitoring the matter.
CRA’s persistent call-centre delays raise staffing concernsCanada· 2025-08-14
François Boileau is the Taxpayers’ Ombudsperson who commented on the issues with the CRA's online chat service.
CRA’s online chat service becomes new source of complaints for Canadians struggling with wait times and availabilityCanada· 2025-06-23
François Boileau, the ombudsperson, released the results of a systemic examination of the CRA’s conduct.
Report on filing rules for bare trusts finds issues with both the law and the CRACanada· 2025-03-08
