Fred Reichheld
Fred Reichheld is a renowned consultant and author, best known for developing the Net Promoter Score (NPS), a metric designed to measure customer loyalty and predict business growth. He introduced NPS in 2003, but later expressed concern over its misuse, particularly when companies tied employee bonuses to the score, which he argued led to a distortion of its intended purpose.
Global Media Ratings
Countries Mentioned
| Country | Mentions | Sentiment | Dominance | + Persistence | x Population | = Reach | x GDP (millions) | = Power |
|---|---|---|---|---|---|---|---|---|
| Pakistan | 1 | 6.00 | 0.04% | +0% | 220,892,331 | 91,924 | $280,000 | 117$ |
| Totals | 1 | 220,892,331 | 91,924 | $280,000 | 117$ |
Interactive World Map
Each country's color is based on "Mentions" from the table above.
Recent Mentions
Pakistan:
Fred Reichheld, the Bain & Company consultant behind the idea, believed that one deceptively simple question could predict a company’s future growth.
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