Gaelle Babault

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Gaelle Babault is the director of the TGV InOui offer at SNCF Voyageurs, responsible for overseeing train services and customer experience. She was in the news for clarifying that the new Optimum class is not exclusively for adults, stating that it is open to passengers aged 12 and over, amid public backlash regarding the exclusion of children.

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Gaelle Babault clarified that the Optimum class is open to all passengers aged 12 and above.

Des « espaces no kids » à la SNCF : polémique autour d’Optimum plus, la nouvelle classe premium des TGV Paris-Lyon qui promet « calme » et « confort » en excluant les enfants

Le Monde·

France· 2026-01-22

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