Hayley Fletcher

Hayley Fletcher is the interim senior director of consumer protection at the UK's Competition and Markets Authority (CMA). She has been instrumental in addressing consumer rights issues, particularly in relation to ticket sales and pricing transparency. Recently, she emphasized the need for Ticketmaster to improve its practices after the CMA's investigation revealed that the company may have misled fans during the sale of Oasis reunion tour tickets. Fletcher advocates for fair treatment of consumers and works to ensure that fans can make informed decisions when purchasing tickets for events.