Heather Garboden

Heather Garboden is the Chief Customer Officer at American Airlines, where she plays a key role in enhancing the customer experience and ensuring that air travel is both enjoyable and memorable. Recently, she announced the introduction of the airline's new Flagship Suite seats aboard the Boeing 787-9 aircraft, emphasizing a premium travel experience with features like privacy doors, personal storage, and luxury amenities tailored for both business and leisure travelers.