Heather McGaffin
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Heather McGaffin is the director of DC’s Office of Unified Communications, which oversees the city's 911 system, and has faced scrutiny for the agency's staffing shortages and dispatch errors.
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Heather McGaffin is the OUC Director who commented on the 911 call response issues.
Off-duty DC firefighter was shot and dialed 911. After minutes with no response, he took matters into his own handsCNN·
United States· 2025-09-28
United States· 2025-09-28
Heather McGaffin is the Director of DC’s Office of Unified Communications, which handles the capital’s 911 system.
Five years after a major DC 911 misfire, America’s emergency dispatch systems still falterCNN·United States· 2025-08-25
United States· 2025-08-25
