Heloísa Monteiro
Heloísa Monteiro is a teacher residing in Caxambi, Zona Norte of Rio de Janeiro. She frequently uses the metro for her daily commute and has expressed concerns about the overcrowded conditions during rush hour, as well as the high fare of nearly R$ 8, which she feels does not reflect the quality of service provided.
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Heloísa Monteiro expressed her frustration with the metro service during peak hours.
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