Ilkka Pohtola

Ilkka Pohtola is the business director at Elisa, a telecommunications company in Finland. He recently addressed concerns raised by Jarna Viskari regarding the company's sales practices towards elderly customers. Pohtola emphasized that the company aims to ensure that their customers fully understand their purchases and acknowledged that errors can occur in customer interactions. Following public complaints, he assured that Elisa would review cases involving vulnerable individuals on a case-by-case basis.