Lai Ka Man
Lai Ka Man is the chairperson of the Animal Rights and Welfare Association, advocating for better transparency and efficiency in the regulation of veterinary practices. Recently, Lai has been vocal about the need for reforms in the complaint handling system of the Veterinary Management Authority, expressing concerns that the lengthy processing times and insufficient information hinder pet owners in making informed choices about veterinary care.
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Hong Kong:
Lai Ka Man described the Veterinary Management Authority's handling of complaints as 'indifferent' and 'unresponsive'.
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