Lauren Ryder

Lauren Ryder is the chief executive of Leading Edge Global, a business management consultancy based in Sydney. In recent discussions about Australia's productivity crisis, she has highlighted the inadequacies of traditional productivity metrics, arguing that they fail to account for the shift towards a service-oriented economy. Ryder coined the term 'phantom labour' to describe valuable work that remains unmeasured and invisible within current frameworks, emphasizing the need for a new approach to understanding productivity in today's knowledge and care-focused era.