Lilian Vildiridi

Lilian Vildiridi is the General Secretary of Health Services in Greece, actively involved in the implementation of a new digital evaluation system for hospitals aimed at enhancing patient care quality. Her initiative seeks to integrate patient feedback into healthcare operations, thereby transforming the patient experience from mere recipients of services to engaged participants in the continuous improvement of the National Health System (ESY). Vildiridi emphasizes the importance of transparency and patient respect in the evaluation process, which is designed to identify areas for improvement in hospital services.