Manju V
Manju V is a dedicated frontline staff member at IndiGo, who recently faced the challenges of managing passenger frustrations during a crisis that left many travelers stranded. Despite being young and lacking formal crisis-management training, she exemplified resilience and professionalism while navigating a difficult situation marked by passenger anger and chaos.
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India:
Manju V spoke to several IndiGo ground staff to figure out what they went through.
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