Ms. Yu
Ms. Yu is a resident of Haikou, Hainan, who has raised concerns regarding the accessibility of smart hotel features for older guests. She emphasizes that the inability of elderly individuals to effectively communicate with voice assistants exacerbates their hotel experience, underscoring the importance of considering the needs of this demographic in hospitality innovations.
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Hong Kong:
Ms. Yu experienced severe symptoms and was misdiagnosed before finally being treated for type 1 diabetes.
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Hong Kong:
Ms. Yu mentioned that she did not hear any special sounds and followed instructions to evacuate.
6
China:
Ms. Yu highlighted the challenges elderly guests face when using voice assistants in hotels.
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