Nancy Ngetich
Nancy Ngetich is the Commissioner for Shared Services at the Kenya Revenue Authority (KRA). She is pivotal in addressing inefficiencies in taxpayer interactions and is working on developing a new workflow system to improve communication and service delivery between KRA staff and taxpayers, aiming to create a more transparent and efficient tax collection process.
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Kenya:
Nancy Ngetich is the Commissioner for shared services at KRA, addressing inefficiencies raised by taxpayers.
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