Pauline Long

Pauline Long

customer United States

Pauline Long, a resident of Alabama, faced significant challenges while trying to delete her 23andMe account amidst the company's recent bankruptcy filing. After multiple attempts and a lengthy wait for customer service, she successfully removed her data but remains skeptical about the company's assurances regarding the permanent deletion of her information.

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Recent Mentions

Malawi Malawi: Professor Pauline Long, co-founder of Africa Day Awards International, welcomed Tay Grin as a recipient of the award. 8

Nyasa Times – popular Malawian online publication: Tay Grin Triumphs with Global Award for Promoting Malawi’s Culture and Tourism - Malawi Nyasa Times

United Kingdom United Kingdom: Pauline Long described her experience with 23andMe as a nightmare and expressed skepticism about data deletion. 5

BBC: 23andMe customers struggle to delete their data