Phil Campbell

Phil Campbell

customer operations director United Kingdom

Phil Campbell is ScotRail's customer operations director, who advocates for the flexibility and consistency that the new AI announcement system brings to the train network, while clarifying that it does not replace human interaction.

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Recent Mentions

United Kingdom United Kingdom: Phil Campbell, customer operations director, said the new system was 'modern, reliable, and ethically produced'. 9

BBC: ScotRail has new AI announcer after 'stolen voice' row

United Kingdom United Kingdom: Phil Campbell stated that the new system would provide flexibility and consistency across ScotRail's network. 6

BBC: 'Give it time' - ScotRail defends AI announcer Iona