Ralph Kessler

Ralph Kessler is a veteran railway worker who began his career with the Swiss Federal Railways (SBB) in 1986 as a conductor apprentice. He currently serves as the head of customer service and is the chief representative of train staff, having taken office during the challenges of the COVID-19 pandemic in October 2020. Kessler is known for his dedication to maintaining close contact with frontline staff and has been vocal about the increasing pressures and staffing shortages faced by train conductors. He emphasizes the need for adequate safety measures and staffing, particularly during nighttime operations, amid rising incidents of fare evasion and passenger conflicts.