Rao Xiansheng
Rao Xiansheng is a long-time operator of a homestay in Jiangxi, China. He discussed the pressures within the hospitality industry to generate positive online reviews, revealing that a single negative review can significantly impact business. Rao's experiences illustrate the lengths to which hotels and homestays will go to maintain high ratings on booking platforms.
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Rao Xiansheng explained the impact of negative reviews on his business.
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