Rigoberto Sorto

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Rigoberto Sorto is an expert in performance measurement and analytics, particularly in the context of customer service. He emphasizes the critical role of key performance indicators (KPIs) in assessing service effectiveness, aiming to elevate service quality across various sectors in Panama.

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Sorto explained the importance of indicators and KPIs to measure service performance.

SED 2026 reúne a más de 300 personas para analizar el servicio al cliente

La Prensa – leading Panamanian daily, est. 1980·

Panama· 2026-09-25

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