Sara Harland-Horsburgh
Sara Harland-Horsburgh is the assistant manager of Pagani, a retail store in Rotorua Central mall. She has expressed positive sentiments regarding the increased presence of safety guardians, noting that their patrols have made the area feel less intimidating for customers and have contributed to a safer shopping environment. Harland-Horsburgh has also highlighted the importance of mall security and the reassurance provided by the guardians, especially in terms of support when exiting the mall.
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New Zealand:
Sara Harland-Horsburgh believed the guardians’ presence had an impact on the number of people 'loitering' outside the mall.
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