Scott O'Leary

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Scott O'Leary is the Vice President of Loyalty and Product at Air Canada, where he plays a crucial role in enhancing customer satisfaction through innovative services. Recently, he made headlines by announcing that Air Canada would be the only North American legacy airline to offer free alcohol to economy class passengers on all flights, a move aimed at addressing passenger concerns over additional fees for services like extra baggage.

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Recent news mentions

Scott O’Leary, vice-president of loyalty and product at Air Canada, said the 'mix of lounge experiences' allows the airline to provide options for its customers.

The once-elite airport lounge is now just another crowded space, thanks to credit card benefits

The Globe and Mail·