Stephen McGraw

Stephen McGraw is a spokesperson for the Social Security Administration (SSA), where he addresses public concerns regarding the agency's performance metrics and customer service. In recent discussions, he has defended the SSA's efforts to streamline operations and improve the experience for beneficiaries, emphasizing the agency's transition to more automated services and highlighting improvements in wait times for callers. McGraw's role has become particularly prominent amid scrutiny over the removal of online tracking tools and the impact of staffing cuts on service delivery.