Susan McCarthy

Susan McCarthy is a co-author of the book 'Sorry, Sorry, Sorry: The Case for Good Apologies' and a key contributor to the blog Sorrywatch, where she analyzes public apologies. Through her work, McCarthy emphasizes the importance of effective apologies in repairing and strengthening relationships, drawing from extensive research on the psychology of apology. She highlights common pitfalls in apologies and advocates for clear, accountable, and empathetic communication.