Susan Sherren
travel agency owner
Susan Sherren is the owner of a travel agency called Couture Trips, who has commented on how social media has fostered a culture of complaints among airline passengers, leading to a more demanding travel environment.
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New Zealand:
Susan Sherren discusses how social media has influenced passenger behavior.
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Christopher Elliott
The New Zealand Herald – country’s largest newspaper, est. 1863: Entitled airline passengers: Why inconsiderate behaviour is on the rise