Thomas Mackenbrock
Thomas Mackenbrock is the deputy CEO of Teleperformance SE, the world's largest call-center operator. He has been instrumental in the company's recent rollout of AI technology aimed at softening Indian accents in real-time during customer service calls, which he believes will enhance customer satisfaction and improve operational efficiency.
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Guyana:
Teleperformance’s CEO-designate, Thomas Mackenbrock told Verdict how AI is transforming business services around the world.
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Taiwan:
Thomas Mackenbrock, deputy CEO of Teleperformance, discussed the benefits of the company's new AI technology for Indian workers.
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