Thomas Mackenbrock
executiveMale0.0Global Dominance: 0.00%
Thomas Mackenbrock is the deputy CEO of Teleperformance SE, the world's largest call-center operator. He has been instrumental in the company's recent rollout of AI technology aimed at softening Indian accents in real-time during customer service calls, which he believes will enhance customer satisfaction and improve operational efficiency.
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Recent news mentions
Teleperformance’s CEO-designate, Thomas Mackenbrock told Verdict how AI is transforming business services around the world.
Call centres and $2b - Stabroek NewsStabroek News·
Guyana· 2025-03-31
Guyana· 2025-03-31
Thomas Mackenbrock, deputy CEO of Teleperformance, discussed the benefits of the company's new AI technology for Indian workers.
French company uses AI to make staff sound less IndianTaipei Times – major English newspaper in Taiwan, est. 1999·
Taiwan· 2025-03-01
Taiwan· 2025-03-01
