Upendo Nestory

Upendo Nestory is a passenger who recently spoke out about her experience of being overcharged for a bus ticket during the festive season. She expressed gratitude towards the Land Transport Regulatory Authority (Latra) for their intervention, highlighting the struggles that many travelers face with inflated fares and unofficial ticket sales. Her testimony underscores the importance of the Centralised Ticketing System (CeTS) in promoting transparency and protecting passengers' rights.