Upendo Uwoya
Upendo Uwoya is a mobile money agent operating in Mbezi Luis, Dar es Salaam, who has voiced concerns about the challenges of maintaining customer privacy in crowded and shared spaces. Uwoya highlighted the difficulties agents face in ensuring secure transactions, especially when customers request large withdrawals in environments where their conversations can easily be overheard.
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Tanzania:
Upendo Uwoya, an agent in Mbezi Luis, acknowledged facing challenges in maintaining privacy within small, congested outlets.
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