Amanda Bracco
Amanda Bracco represents the American Federation of Government Employees Local 3343 at a Social Security field office in Poughkeepsie, New York, where she has witnessed a surge in call volume and challenges in providing timely assistance to clients amidst staffing issues.
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Amanda Bracco, representative for AFGE Local 3343, noted that some folks coming in person tell her they have to call but immediately got a message saying there are no available agents.
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