Anita Hawthorne
Anita Hawthorne is the interim chief executive of Southern Cross Travel Insurance, where she has focused on ensuring customer satisfaction and transparency. Following an incident where the company misled customers regarding discount applications on insurance premiums, Hawthorne took proactive steps to rectify the situation, including self-reporting to the Financial Markets Authority, issuing refunds, and enhancing communication processes to prevent future misunderstandings.
Not in the pool (under ¢1).
Recent news mentions
Anita Hawthorne, interim CEO of the travel insurance business, said in June some communications did not explain that discounts only applied to the base premium.
Southern Cross Health Society Group pays record 3.8m claims for $1.7b
New Zealand· 2025-09-29
Southern Cross Travel Insurance interim chief executive Anita Hawthorne said: 'As a customer-focused organisation, we want to do what is right by our customers.'
Southern Cross Travel Insurance fined $1.1m for misleading discount claimsNew Zealand· 2025-07-30
