Carol Tom

Carol Tom is the CEO of UPS, having taken the helm in 2020. Under her leadership, she has focused on modernizing the company through increased automation and a strategic shift away from reliance on Amazon, which has included a significant reduction in package volume from the e-commerce giant. Tom's commitment to improving operational efficiency has led to plans for substantial job cuts and facility closures, as she navigates the challenges posed by evolving market demands and technological advancements.