Chris D'Sylva

Chris D'Sylva

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Chris D'Sylva is the owner of the well-known Dorian bistro in Notting Hill, London. He has gained attention for his unique approach to managing customer interactions, now reviewing customers as part of his business operations. D'Sylva's innovative strategy reflects a growing trend among restaurant owners who are pushing back against unwarranted complaints and the changing dynamics of customer service in the dining industry.

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Recent news mentions

Chris D'Sylva reviews diners using a behind-the-scenes system to record their behaviour.

‘Please leave feedback’: how constant online reviews are changing our brains – and our lives | Retail industry
The Guardian·United KingdomUnited Kingdom· 2025-04-01
5.0

Dorian’s owner Chris D’Sylva told the Mail last week that he keeps a logbook of diners’ behaviour.

Mind your manners, diners, restaurants are turning the tables on grumpy reviewers | Kate Maltby
The Guardian·United KingdomUnited Kingdom· 2025-03-16
6.0

Chris D'Sylva, the owner of the renowned Notting Hill bistro Dorian, said he was so tired of complaining customers that he now reviews them.

‘The customer isn’t always right’: north Wales chef loses appetite for difficult diners | Restaurants
The Guardian·United KingdomUnited Kingdom· 2025-03-15
6.0