Colleen Lonergan
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Colleen Lonergan is a former call centre worker who gained attention after she was dismissed from her position at Infosys BPM Ltd for using abusive language during a customer call, mistakenly believing the line was on hold. Following her dismissal, she pursued claims of unfair dismissal and disability discrimination, which were ultimately rejected by the Workplace Relations Commission.
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Recent news mentions
Colleen Lonergan lost a claim for unfair dismissal and disability discrimination after being sacked for using abusive language over an open phone line.
Call centre worker who mistakenly believed she had put customer on hold loses unfair dismissal case over abusive language – The Irish TimesThe Irish Times – major Irish daily, est. 1859·
Ireland· 2025-08-01
Ireland· 2025-08-01
