Frederic Lalonde
Frederic Lalonde is the CEO of Hopper Inc., a Montreal-based technology company renowned for its innovative use of artificial intelligence in the travel industry. Under his leadership, Hopper has developed advanced solutions that challenge established travel giants like Expedia and Booking.com. Lalonde has been instrumental in launching HTS Assist, a virtual customer service agent that significantly enhances customer interactions by resolving issues four times faster than human agents, while maintaining high customer satisfaction ratings. He is a key figure in the emerging trend of agentic AI, which aims to redefine customer service across various industries.
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Canada:
Frederic Lalonde is the CEO of Hopper and has stated that the company's new app resolves customer issues four times faster than human agents.
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