Jo Lai

Jo Lai is the Senior Vice President of AI Solutions and Customer Experience at Hopper Inc. She plays a crucial role in the development of HTS Assist, the company's new virtual customer service platform that utilizes generative AI to streamline customer interactions in the travel sector. Lai has led efforts to create a conversational AI that can efficiently handle a wide range of customer inquiries, leveraging insights from millions of past interactions to improve service quality. Her work reflects Hopper's commitment to innovation and enhancing user experience through advanced technology.