Igor Stanković
Igor Stanković is the Head of the Contact Center at Crnogorski Telekom, where he has played a pivotal role in transforming traditional customer service into a modern customer experience model. Under his leadership, the company has embraced digital channels, enhancing user communication and ensuring that customers feel heard and valued. His efforts have contributed to a significant shift towards personalized support and proactive engagement, setting a standard for customer experience in Montenegro.
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Montenegro:
Igor Stanković explained the evolution of the call center at Crnogorski Telekom towards modern customer experience.
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