Janani Mohan
Janani Mohan is a 29-year-old engineer living in Michigan, who recently faced the distressing situation of potentially losing a box sent from India containing her wedding dress, an heirloom sari from her grandmother, and other sentimental items. The package was caught in a backlog due to new customs regulations, prompting her to spend hours on the phone with UPS in an effort to retrieve it.
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Janani Mohan is missing a saree she wore at her wedding and has spent hours on hold trying to resolve the issue with UPS.
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