Maxime Guenette

Maxime Guenette serves as an assistant commissioner and chief service officer at the Canada Revenue Agency (CRA). He plays a crucial role in the agency's efforts to improve call-centre services, which have been a significant concern for taxpayers. Guenette reported on the agency's progress in meeting improvement targets and emphasized the ongoing need for enhancements as the filing season approaches. He is dedicated to ensuring that the CRA addresses challenges related to service delays and staffing.