Melanie Serjak
Melanie Serjak is an assistant commissioner at the Canada Revenue Agency (CRA), where she oversees most contact centres and front-line services for taxpayers. Recently, she announced that the CRA had surpassed its target for answering calls from Canadians, achieving a 77% response rate within a prominent 100-day improvement plan initiated by Finance Minister François-Philippe Champagne. Serjak's focus includes addressing staffing challenges and enhancing the efficiency of the CRA's services to better serve the public.
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Melanie Serjak, an assistant CRA commissioner responsible for most contact centres, said the target was surpassed by the beginning of the month.
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