Melanie Serjak
government officialFemale0.0Global Dominance: 0.00%
Melanie Serjak is an assistant commissioner at the Canada Revenue Agency (CRA), where she oversees most contact centres and front-line services for taxpayers. Recently, she announced that the CRA had surpassed its target for answering calls from Canadians, achieving a 77% response rate within a prominent 100-day improvement plan initiated by Finance Minister François-Philippe Champagne. Serjak's focus includes addressing staffing challenges and enhancing the efficiency of the CRA's services to better serve the public.
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Recent news mentions
Melanie Serjak, an assistant CRA commissioner responsible for most contact centres, said the target was surpassed by the beginning of the month.
CRA says it hit first call-centre improvement-plan target ahead of schedule, more work to doThe Globe and Mail·
Canada· 2025-10-17
Canada· 2025-10-17
