Nicola Sladden

Nicola Sladden

official New Zealand

Nicola Sladden serves as New Zealand’s Banking Ombudsman, advocating for consumers and overseeing the resolution of disputes between banks and their customers, particularly in cases of fraud and scams that exploit banking systems.

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Recent Mentions

New Zealand New Zealand: Nicola Sladden highlighted the importance of communication when customers got into difficulties. 8

The New Zealand Herald – country’s largest newspaper, est. 1863: Bank offers $4000 to help with renovations as borrower faces forced sale

New Zealand New Zealand: Banking Ombudsman Nicola Sladden ruled in ANZ’s favour. 5

Kate
The New Zealand Herald – country’s largest newspaper, est. 1863: Banking Ombudsman clears ANZ after staff helped customer send $250k to scammers

New Zealand New Zealand: Sladden confirmed that her office could not investigate Fan's complaint due to the financial threshold. 5

Fan Carel Viljoen Penny Burgess Lane Nichols
The New Zealand Herald – country’s largest newspaper, est. 1863: TSB Bank blocks independent investigation after staff help customer send $1m to scammers

New Zealand New Zealand: Banking Ombudsman Nicola Sladden said the organisation had a few inquiries from ticketholders. 5

Glenn Meikle Michael Lancaster Clare Lancaster Vanessa Horne Sandra Conchie
The New Zealand Herald – country’s largest newspaper, est. 1863: Cancelled Juicy Fest and Timeless Summer Tour: Liquidators' reports estimate how much is owed

New Zealand New Zealand: Nicola Sladden stated that the BOS could only investigate claims above $500,000 if both the bank and customer agreed. 5

Colin Duffy Lane Nichols
The New Zealand Herald – country’s largest newspaper, est. 1863: ANZ blocks Banking Ombudsman from investigating $1m fraud

New Zealand New Zealand: Nicola Sladden, New Zealand’s Banking Ombudsman, highlights the challenges of bank impersonation scams. 5

Diana Clement Sean Lyons
The New Zealand Herald – country’s largest newspaper, est. 1863: How to avoid being scammed by artificial intelligence – Diana Clement