Nicola Sladden
Nicola Sladden serves as New Zealand’s Banking Ombudsman, advocating for consumers and overseeing the resolution of disputes between banks and their customers, particularly in cases of fraud and scams that exploit banking systems.
Not in the pool (under ¢1).
Recent news mentions
Nicola Sladden highlighted the importance of communication when customers got into difficulties.
Bank offers $4000 to help with renovations as borrower faces forced sale
New Zealand· 2025-09-24Banking Ombudsman Nicola Sladden ruled in ANZ’s favour.
Banking Ombudsman clears ANZ after staff helped customer send $250k to scammersNew Zealand· 2025-09-15
Sladden confirmed that her office could not investigate Fan's complaint due to the financial threshold.
TSB Bank blocks independent investigation after staff help customer send $1m to scammersNew Zealand· 2025-05-20
Banking Ombudsman Nicola Sladden said the organisation had a few inquiries from ticketholders.
Cancelled Juicy Fest and Timeless Summer Tour: Liquidators' reports estimate how much is owedNew Zealand· 2025-03-17
Nicola Sladden stated that the BOS could only investigate claims above $500,000 if both the bank and customer agreed.
ANZ blocks Banking Ombudsman from investigating $1m fraudNew Zealand· 2025-02-28
Nicola Sladden, New Zealand’s Banking Ombudsman, highlights the challenges of bank impersonation scams.
How to avoid being scammed by artificial intelligence – Diana ClementNew Zealand· 2025-02-15
