Penny Burgess
Penny Burgess is the general manager of customer delivery at TSB Bank, responsible for overseeing customer interactions and service quality. Recently, she has been involved in a controversy regarding the bank's refusal to waive the Banking Ombudsman’s $500,000 financial threshold, which has impeded an independent investigation into the handling of a significant scam case involving a customer, Mr. Fan. Burgess defended the bank's actions by stating that there were no indicators of fraud or customer vulnerabilities during the transaction process.
Global Media Ratings
Countries Mentioned
| Country | Mentions | Sentiment | Dominance | + Persistence | x Population | = Reach | x GDP (millions) | = Power |
|---|---|---|---|---|---|---|---|---|
| New Zealand | 1 | 5.00 | 0.07% | +0% | 4,822,233 | 3,239 | $210,000 | 141$ |
| Totals | 1 | 4,822,233 | 3,239 | $210,000 | 141$ |
Interactive World Map
Each country's color is based on "Mentions" from the table above.
Recent Mentions
New Zealand:
Burgess is TSB's general manager customer delivery who commented on the bank's actions regarding Fan's case.
5