
Terry Wells
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Terry Wells is the Senior Vice President of Customer Service at Telus, a major Canadian telecommunications company. In response to a significant increase in customer complaints, Wells announced initiatives including a five-year price lock on select plans and improvements to the cell network. His commitment to addressing customer concerns reflects Telus's goal of enhancing customer service through innovation and technology.
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Recent news mentions
Terry Wells is the senior vice-president of customer service at Telus, who acknowledged the increase in complaint volumes.
Telecom customer complaints still on the rise among all major carriers, watchdog saysThe Globe and Mail·
Canada· 2026-01-14

