Mike Grams
Mike Grams is the Chief Operating Officer of Starbucks, having taken on the role in February 2023. With a background in the restaurant industry, including a presidency at Taco Bell, he is focused on revamping Starbucks' customer experience by introducing comfortable seating and a more inviting atmosphere in its stores. Grams emphasizes the importance of creating a 'third place' for customers to relax and socialize, as the company seeks to regain its traditional coffeehouse identity.
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Mike Grams, Starbucks’ chief operating officer, discussed the company's efforts to create comfortable seating for customers.
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