Mike Grams

Mike Grams is the Chief Operating Officer of Starbucks, having taken on the role in February 2023. With a background in the restaurant industry, including a presidency at Taco Bell, he is focused on revamping Starbucks' customer experience by introducing comfortable seating and a more inviting atmosphere in its stores. Grams emphasizes the importance of creating a 'third place' for customers to relax and socialize, as the company seeks to regain its traditional coffeehouse identity.