Rosemary
Rosemary is a retired Spanish teacher in her late 70s who, along with her husband, takes their son on annual holidays to Madrid. Their son has cerebral palsy and scoliosis and requires a wheelchair, prompting Rosemary to advocate for better customer service from Aer Lingus regarding their travel needs.
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Ireland:
Rosemary is a reader who reached out for help regarding her son's flight booking with Aer Lingus.
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